Basic Troubleshooting

Basic Troubleshooting Steps

430 views March 29, 2016 June 19, 2017 Eargo ® 12

A few easy things you can try if the Eargos just aren’t working

  1. Check that one of the Eargos you are using has a blue tip and the other has a red tip
    • If not, you have mistakenly picked up the non-working sizers that we sent out before we delivered your purchase
    • Find the colored tip Eargos and try them
  2. Make sure that the Eargo is clean
    • Use an alcohol swab or a cotton ball dipped in alcohol to gently clean the bristles and nose of the Eargo
  3. Make sure that the Eargo is charged
    • Charge for at least 6 hours
  4. If none of this works give us a call at 1-800-61EARGO (1-800-613-2746) and we’ll work with you to make it right

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